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We offer combined shipping to help you save. When you purchase multiple items at the same time, shipping is calculated as follows:
Total Shipping Cost = Highest shipping cost among all items + half the shipping cost of each additional item.
Orders paid via credit card or PayPal are typically shipped within 24–48 business hours (excluding weekends and holidays).
Orders paid by check will ship only after the check clears (approximately 10 business days). For faster processing, we recommend PayPal or credit card payments.
We ship via UPS to the 48 continental states.
Delivery time is usually 5–7 business days.
A tracking number is emailed when your order is shipped. If you don't see it, please check your spam or junk folder.
Optional and available at the buyer’s request. Insurance is charged separately.
You may pick up your order from our Texas location.
Please note: Third-party courier pickups are not accepted.
We are pleased to offer international shipping worldwide.
Please note:
Shipping costs shown at checkout are estimates.
Final shipping charges depend on:
Couriers available in your country
Current rates
Final weight and dimensions of your order
If your paid shipping amount is less than the actual cost, your order will be held until the balance is paid.
Any customs fees, duties, VAT, taxes, or import charges are not included in your total and must be paid by the customer upon delivery.
These are not charged by UHORSE or Saddlery Inc. and are entirely the responsibility of the buyer.
At Saddlery Inc. (operating as UHORSE), we value your privacy. This policy explains how we collect, use, and protect your information.
When you interact with our websites (uhorse.com or hilason.com), we may collect:
Name, address, phone number, email address
Credit card details (if a purchase is made)
Optional info via contact forms
We only use your information to:
Process and ship your order
Communicate with you about your purchase
Improve our service
We never share, sell, rent, or trade your personal information with any outside party, except as needed to fulfill your order.
All payment details are encrypted for security.
We have implemented physical, electronic, and procedural safeguards to protect your data against unauthorized access or disclosure.
Our websites may contain links to third-party sites. Please note that those sites have their own privacy policies, and UHORSE / Saddlery Inc. is not responsible for their practices.
If you have any questions about our privacy practices, contact us at:
Email: info@uhorse.com
Phone: 1-888-UHORSE
We are committed to your satisfaction and strive to offer 5-star customer service.
We accept returns under the following conditions:
Item does not fit or has a manufacturing defect
Must be returned unused, undamaged, and within 30 days of delivery
A 15% restocking fee applies
Original shipping charges are non-refundable
Buyer is responsible for return shipping costs
Accepted if the item is in new, unused condition
Must be returned within 30 days of receiving the product
Buyer is responsible for both outbound and return shipping costs
We aim to resolve all issues fairly and reasonably. If you’re unsatisfied, please reach out—we’re here to help.
Email: sales@uhorse.com
Phone: 281-698-0077
